Friday, August 10, 2012

Customer Service

One of the things I do my best to provide is excellent customer service. Sending a card or note in the mail is one way to showcase my business and provide customer service. I always tell my down line and others that demo for other companies the same thing. The principal of the matter is customer service. If you say you'll do it, then do it. If you say you'll do it and find out that you cannot, then contact the person right away so that they can  find another way to get it done. Apologize and be sincere about it. Ask if there is something else you can help with instead. Communication is one of the key things in customer service.
  • Listen. I mean really listen to what they want
  • If you can't do it, then say so. 
  • Make phone calls regularly
  • Check in after they get their order
  • Make sure they get their order in a timely fashion


The other thing I remind people of is: If you give so-so customer service, the customer may or may not pass your name along. If you give great customer service, the customer may share your name with a few people. If you give awful customer service, the customer will tell everyone they know and some strangers too. As a Stampin' Up! demonstrator, I like to give out Thank You cards. I give them out to hostesses and customers. Here's a set that I made for someone else to hand out. 

Stamp Set: Summer Solstice, Ink: Gumball Green, Midnight Muse Accessory: Retired DSP from Beyond the Garden



A

1 comment:

Latenightstamper said...

love your tips and ideas
the cards are wonderful!
Thanks for sharing your blog with me
sherrill graff istmpnv@aol.com
I am a late night stamper